What you share with us

This policy covers the RR Groupe rental website, including renter and property-owner inquiries. Depending on the features you choose, we record:

• Your name, email and, if provided, phone number; your preferred language and contact method.
• Rental preferences such as location, budget, bedrooms, move date, pets, parking, furnishing, lease length, visit preferences and requirements you choose to describe. Saved homes, your feedback, messages and inquiry progress can also be attached to your search.
• For owners and developers: your company, role, property address, approximate unit count, project stage, requested service, timing and message.
• When and where an inquiry was submitted, the permission recorded with it and referral or campaign information, such as the referring website’s domain. Technical request information is also used to operate the site and limit abuse.

How your information is used

Our team uses your information to understand your request, compare rental options, arrange follow-up and prepare visits. The website uses it to keep your search, shortlist and conversation together. Property-owner information supports follow-up about the submitted project.

Permission to follow up about an inquiry is not a newsletter or marketing subscription. The website’s inquiry forms do not request payment information, credit reports or identity documents.

Conversations with Vanessa

Vanessa is our automated rental concierge. When you agree to automated assistance, your messages, recent conversation and rental preferences may be sent to OpenAI, together with relevant listing information, to generate a reply. Our team can review the conversation alongside your inquiry.

You can ask for a human agent in the conversation or call our team directly. Requesting a human pauses automatic replies; it does not delete the conversation. Vanessa helps collect preferences and explain options. She does not approve a tenancy or make a final rental decision.

Please keep messages focused on your rental search. This chat is not a place to submit identification, banking details, credit documents or sensitive medical information.

Who may receive your information

RR Groupe team members handling your inquiry and the brokers involved in your follow-up may receive the details needed to assist you. Our staff workspace keeps inquiry details, conversations, internal follow-up notes and assignments together.

The website uses Sites hosting and Cloudflare infrastructure for its application and stored inquiry records, and OpenAI for optional automated assistance. These technical providers may process information outside Québec. Loading an external map or following an external link also involves the provider of that service.

Cookies, saved searches and maps

• A necessary session cookie lets this browser access your rental inquiry. Access normally expires within seven days of starting the inquiry. A transfer code can let you resume that search on another device.
• Browser storage remembers features such as saved and recently viewed homes, comparison selections, unfinished rental criteria and referral information. A commute destination is remembered in the current tab when you choose to save it. Some saved-home information is also synchronized with your inquiry.
• Embedded neighbourhood maps load when you choose to open them. Google Maps or OpenStreetMap can then receive technical information such as your IP address and the map request. A destination you use for directions is sent to the map service when you open the route.
• You can clear cookies and site storage using your browser settings. This can remove local preferences and access to your search; it does not delete information already saved with RR Groupe.

Stored records and deletion

Inquiry details, messages and follow-up records are stored separately from your browser session. Closing a tab, removing a saved home or allowing a session to expire does not automatically delete your inquiry or conversation.

Contact us to ask what information is held, how long it is retained, or to request deletion. A request may need review where records are required for an ongoing matter or a legal obligation. We do not describe the browser’s seven-day access window as a retention period for your information.

Your choices and requests

You can browse without starting an inquiry, choose whether to use automated assistance and ask us to stop following up. You can also contact us to request access to your personal information, a correction, a copy or deletion, or to raise a privacy concern.

We may need additional information to locate the right record and confirm that it belongs to you. Withdrawing permission for a feature can affect our ability to provide that feature. Our contact details are below.

Changes to this policy

The date above identifies this version. Changes to the website’s collection or use of information should be reflected here. External websites and map services have their own privacy practices.