What the website provides

You can browse individual rental listings and building collections, compare options, save homes and ask for help with your search. Owners and developers can submit a project inquiry. Our team uses submitted requests to prepare follow-up and arrange next steps.

Our rental-search support is offered to renters at no cost. Rent, utilities and any other obligations connected with a particular property are separate and must be confirmed for that rental. The website is an information and inquiry service; using it does not create a lease or approve a rental application.

Confirm the details of a rental

Prices, availability, photographs, inclusions and other listing details can change. A building collection may describe a range of apartments rather than one available unit. Photographs may represent a building or its amenities where identified on the page.

Before making a rental decision, confirm the exact unit, current advertised rent, lease terms, move-in date, inclusions, restrictions and any additional costs with the agent handling your request. Information on a page does not reserve a home or constitute a binding offer to lease.

Requests and viewing arrangements

Submitting a search, visit or project form records a request for our team to review. A saved request is not a confirmed appointment, an accepted application or a guarantee that a particular property is available. A visit is confirmed only when the arrangements have been confirmed with you.

Please provide accurate contact details and rental preferences, and let the team know if your circumstances change. The forms and chat are not intended for identity documents, banking information or credit reports. Any later application process and its requirements should be discussed with your agent.

Vanessa and automated assistance

Vanessa is an automated rental concierge. With your permission, she helps collect your preferences and discuss rental options. Automated replies can be incomplete or mistaken and do not confirm availability, approve a tenancy, guarantee a match or replace an agent’s review.

You can request a human agent in the conversation or call us. A handoff request is saved for team review; it is not a promise that an agent is already connected or that an external message has been delivered. The privacy policy explains how conversations are processed.

Maps, neighbourhood information and guides

Maps, local amenities, route suggestions and travel information help you explore an area. Services, opening hours, routes and travel times can change. Confirm anything essential to your decision with the relevant provider and, where possible, during a visit.

Our guides provide general rental information and links to reference sources. They are not legal, financial or tenancy advice for your particular circumstances. External websites and map services operate under their own terms and privacy practices.

Use the site responsibly

Please use the website for legitimate rental searches, project inquiries and related communication.

• Submit truthful information and communicate respectfully. Do not impersonate another person or use someone else’s contact details without permission.
• Do not attempt to access another person’s search, private conversations or staff workspace, interfere with the site, bypass its safeguards or submit harmful content.
• Keep your search session and transfer code private. Anyone with a valid transfer code may be able to access the associated search until the code expires or is used.

Photos, content and third-party material

Site content includes material from RR Groupe, listing sources and other content providers. Viewing a listing does not give permission to republish its photographs, branding, text or other protected material. Obtain the appropriate permission before reuse unless applicable law allows it.

A link to another service is provided for convenience and does not mean RR Groupe controls that service. Check the provider’s information and terms before using it.

Availability, changes and your rights

Features and information may be updated, and the website may occasionally be unavailable. If you cannot submit a request or need to confirm that it reached the team, contact us by phone or email.

The date at the top identifies this version of the website terms. A lease, a brokerage agreement or other separately agreed document has its own terms. Nothing on this page is intended to remove rights or obligations that cannot be excluded under applicable law.